Having trouble signing in?
Use “Forgot your password?” on the sign-in page to request a reset link. If you can’t access that email or the reset doesn’t work, contact support.
Reset your password →
WiseTails support
A little help with WiseTails.
For account questions, technical problems, corrections or privacy requests, you can reach us here.
Email support
support@wisetails.caSupport is provided by WiseTails Pet Technologies Inc., British Columbia, Canada.
What to include
Tell us what you were trying to do and what happened. Your device, browser or app version, and a screenshot of the problem can help. Include your account email if the question concerns your account.
Please leave out passwords, sign-in codes, recovery links and payment details.
Looking for your data?
Owners can download their care-home records from Privacy & data. For access, correction or deletion questions, email us.
Open Privacy & data →Want to delete your account?
You can start a deletion request here, including if you can’t sign in or no longer have the app installed.
Account deletion →Waiting for the mobile app?
WiseTails is being prepared for iPhone and Android. Registration is currently closed; the public preview and care library are available to explore.
Try the care preview →Questions about your pet’s health
WiseTails support handles account and product questions. Contact your veterinarian for diagnosis, treatment or an urgent concern about your pet.