Your account and data
Request account deletion.
You can contact WiseTails to request deletion of your account and associated personal information. You don’t need the app installed to make a request.
Send a deletion request
support@wisetails.caUse the subject “WiseTails account deletion request”. Where possible, write from the email associated with your account.
The button opens your email app. Send the message to submit your request. You can also write directly to the address above.
What happens next
We’ll verify your identity and confirm which account and information the request concerns. If you share a care home, we’ll also explain how the request affects your membership and records shared with other people. Don’t send your password or a sign-in code.
Caregivers and viewers can request deletion of their own account by email. This does not give them control to delete the owner’s entire care home.
Care-home owners
If you can sign in, Privacy & data has a self-service option to schedule deletion of your care home. This makes the account and care home inactive and starts a 30-day cancellation period. You can download an export or cancel during that period.
After the deadline, the scheduled process removes the care home’s pet profiles, care records, reminders, plans, veterinary drafts and stored care/Pip attachments. Limited identifiers and deletion-completion information may remain for administration, security or legal requirements.
Open Privacy & data →Copies you’ve already shared
Deleting information from WiseTails does not remove copies you or other people have downloaded, emailed or saved elsewhere. Service-provider records may also be subject to their own retention requirements. Ask us if your request concerns a particular record or copy.
Read about retention and your choices →This request route is provided by WiseTails Pet Technologies Inc.